General Terms
and Conditions

General Terms and Conditions (GTC)
for hotel accommodation contracts, events, conferences and other services

Hofgut Georgenthal GmbH & Co. KG, Georgenthal 1, 65329 Hohenstein

A. General provisions
1. Scope
a) These General Terms and Conditions apply to all contracts of Hofgut Georgenthal GmbH & Co. KG (hereinafter referred to as ‘HG’) for the rental of hotel rooms for accommodation, conference, meeting and other event rooms, as well as for all related services and deliveries provided by HG (hereinafter referred to collectively as ‘service provision’).
b) Conflicting or deviating general terms and conditions of the customer shall not apply, even if HG does not expressly object to them.
c) Customers within the meaning of these General Terms and Conditions are both consumers and entrepreneurs in accordance with Sections 13 and 14 of the German Civil Code (BGB).
2. Contracting parties, conclusion of contract, contract amendments
a) The contract is concluded when HG accepts the customer's application in writing. If HG makes a binding offer to the customer, the contract is concluded upon acceptance of this offer by the customer. In such a case, a binding offer is identified accordingly.
b) The contracting parties are HG and the customer. If a third party has placed an order on behalf of the customer, the customer is jointly and severally liable to HG together with the third party.
c) No claim to the subsequent conclusion of a contract can be derived from a written or verbal appointment request, reservation or booking of premises for specific dates or the sending of an unsigned offer or contract. Verbal agreements are invalid.
d) The customer is obliged to notify HG immediately in writing of any changes, additions, special requests or new and additional event specifics, in particular the use of technical equipment or other event technology, at the latest four weeks before the start of the event, and to coordinate these with HG. The customer must take into account that deviations or additional services that have not already been specified in the contract may be subject to additional remuneration.
B. Services & Use
3. Services and Prices
a) HG is obliged to provide the contractually agreed services. The customer is obliged to pay the agreed prices or the (usual) prices applicable at the time of service provision. This also applies to services provided by third parties that are arranged by the customer or via HG.
b) Services that go beyond the agreed services, as well as any necessary special cleaning (e.g. in the case of heavy soiling), shall be remunerated separately. 
c) If the presence of security personnel, medical personnel, fire safety guards or event technology managers is required by the authorities for events, or is deemed necessary by HG on the basis of a risk assessment, the costs incurred for this shall also be borne by the customer.
4. Provision of rooms, arrival and departure
a) Booked rooms are available to the customer from 3 p.m. on the agreed day of arrival. The customer has no right to earlier provision.
b) The customer has no right to the provision of specific rooms. 
c) On the agreed departure date, the rooms must be vacated and made available to HG by 11:00 a.m. at the latest. After the return deadline has passed, HG may charge 50% of the list price for use of the room beyond the contractual period until 4 p.m. due to the late vacating of the room, but 100% of the list price after 4 p.m.
5. Room allocation
a) The rooms named in the offer/contract are non-binding and may change at any time. The customer therefore has no claim to the provision of specific rooms or premises. A definitive room allocation can be requested 10 days before arrival. 
b) For events and conferences, room allocation will take into account the size of the group and the agreed seating requirements. If rooms or premises are confirmed in the order confirmation but are not available, HG is obliged to endeavour to find equivalent replacements in the hotel. 
C. Payment & invoicing 
6. Prices, invoices, payment terms 
a) All prices include statutory value added tax, unless otherwise stated.
b) Invoices are payable within 10 days of the invoice date without deduction. HG is entitled to demand payment of accrued claims at any time and to demand immediate payment. In the event of late payment, HG is entitled to charge a reasonable reminder fee and the applicable statutory default interest. HG reserves the right to prove higher damages.
7. Advance payments and security deposits
a) HG is entitled to demand a reasonable advance payment at any time. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
b) HG is also entitled to demand a reasonable security deposit upon conclusion of the contract, which must be paid in cash. HG may also demand a security deposit or an increase in the security deposit after conclusion of the contract if increased risks of damage only become apparent after conclusion of the contract.
c) The customer may only offset an undisputed or legally established claim against a claim by HG.
d) The customer is not entitled to assign claims arising from the contractual relationship to third parties without the consent of HG. Any such consent by HG must be given in writing.
8. Deposit for events
For all events, a deposit of 50% of the agreed total service is due after conclusion of the contract. The customer will receive a corresponding deposit invoice with the contract countersigned by HG.
D. Withdrawal, cancellation & changes
9. General provisions
a) The customer may withdraw from the contract at any time before the start of the service. The date of receipt of the notice of withdrawal by HG shall be decisive. 
b) If the customer withdraws from the contract, HG shall lose its claim to the agreed travel price, but shall be entitled to charge the customer reasonable compensation in the amount of the following flat-rate compensation fees and, if necessary, to retain this from any deposit. The customer reserves the right to prove that the damage was less than this.
c) The date of receipt of the customer's notice of withdrawal by HG shall be decisive for the assertion of the flat-rate compensation amounts.
10. Cancellation conditions and flat-rate compensation fees according to booking type
a) Corporate events and exclusive private events when booking all rooms
Calculation of all cancelled services:
up to 120 days before the start of the event: free of charge
up to 90 days before the start of the event: 30%
up to 60 days before the start of the event: 50%
up to 28 days before the start of the event: 75%
from 28 days before the start of the event: 90%
b) Private events without exclusive booking
Calculation of all cancelled services:
up to 60 days before the start of the event: free of charge
up to 28 days before the start of the event: 50%
up to 8 days before the start of the event: 75%
from 7 days before the start of the event: 90%
c) Individual trips (overnight stay)
One night's accommodation with breakfast can be cancelled free of charge until 6 p.m. on the day of arrival, after which a 90% no-show fee will be charged.
d) Arrangements / package tours for up to 7 people
Calculation of all cancelled services:
Up to 21 days before arrival: free of charge
Up to 7 days before arrival: 50%
Up to 2 days before arrival: 75%
From 1 day before arrival: 90%
Instead of cancelling, it is possible to postpone the booked break/package tour once within the same calendar year, subject to availability. Any deposits already paid will be offset against the new booking.
e) Group bookings (arrangements/package tours for 8 or more people)
Calculation of all cancelled services:
up to 21 days before arrival: free of charge
up to 14 days before arrival: 50%
up to 4 days before arrival: 75%
from 3 days before arrival: 90%
f) Yoga courses, half-day and full-day retreats
Calculation of all cancelled services:
up to 21 days before the start of the course/event: free of charge
Up to 14 days before the start of the course/event: 50%
Up to 7 days before the start of the course/event: 75%
From 3 days before the start of the course/event: 90%
Alternatively, the registered participant may provide a replacement person at no additional cost.
g) Multi-day yoga retreats with overnight accommodation
Calculation of all cancelled services:
Up to 21 days before arrival: free of charge
Up to 14 days before arrival: 50%
Up to 4 days before arrival: 75%
From 3 days before arrival: 90%
E. Wellness & Additional Services
11. Massage and Wellness Treatments
Booked massage and wellness treatments are binding. In case of no-show or cancellation less than 24 hours before the appointment, the full price of the treatment must be paid. Cancellations must be made by telephone or in writing.
F. Obligations, rights of withdrawal and liability
12. HG's rights of withdrawal and termination
HG is entitled to withdraw from or terminate the contract if
an agreed advance payment or security deposit is not made even after a reasonable grace period has been set,
circumstances beyond HG's control, in particular force majeure, make it impossible to fulfil the contract,
false information about essential circumstances has been provided in the contract or during the booking, in particular regarding the customer's identity or the purpose of the event, or if there is reasonable cause to believe that the event may jeopardise HG's business operations, security or reputation,
the necessary official approvals, notifications or permits are missing or the customer fails to comply with their legal, official or contractual obligations to cooperate, provide information, notify or pay,
the customer fails to provide proof of event liability insurance or provides insufficient proof despite being requested to do so,
the customer violates legal regulations, official requirements, orders or these General Terms and Conditions,
the intended use agreed in the contract is significantly changed,
the customer has been granted a contractual right of withdrawal within a certain period and HG withdraws from the contract within this period, provided that there are enquiries from other customers for the booked services and the customer does not waive his right of withdrawal upon request.
13. Termination for good cause / cancellation of events
a) The right to terminate for good cause remains unaffected. HG is entitled to terminate an event immediately for good cause and to demand the immediate evacuation and return of the rented property. This applies in particular in the event of breaches of essential contractual obligations, safety-related regulations or in the event of a particular hazard.
b) In such cases, evacuation and termination may be carried out at the customer's expense and risk. A material breach of contract shall be deemed to have occurred in particular if the customer breaches its obligations to a significant extent or if facts become known which suggest that an event other than the agreed event is being held or that proper and undisturbed use of the rooms cannot be guaranteed.
14. Liability of Hofgut Georgenthal
a) HG shall be liable for its obligations under the contract with the diligence of a prudent businessman.
b) Claims for damages by the customer are excluded. This does not apply to liability for damages resulting from injury to life, limb or health or from the breach of essential contractual obligations based on intentional or negligent breach of duty by HG or its legal representatives or vicarious agents. An essential contractual obligation in the aforementioned sense is one whose fulfilment is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies and may rely.
c) Liability for other damages resulting from intentional or grossly negligent breach of duty by HG or its legal representatives or vicarious agents is also excluded.
d) Should disruptions or defects occur in HG's services, HG shall endeavour to remedy the situation upon becoming aware of it or upon immediate notification by the customer. The customer is obliged to contribute what is reasonable to remedy the disruption and minimise any possible damage. The customer is obliged to inform HG in good time of the possibility of exceptionally high damage occurring.
e) No safekeeping agreement shall be concluded with regard to exhibition items or other items, including personal items, that are not brought in within the meaning of Section 701 (2) of the German Civil Code (BGB). HG shall not be liable for loss, destruction or damage, except in cases of intent or gross negligence.
f) If the customer is provided with a parking space on HG's property, this does not constitute a contract of safekeeping. HG is not liable for the loss of or damage to parked motor vehicles and their contents. The customer is expressly advised that the parking spaces are not guarded, are accessible to the public 24 hours a day and are not locked.
g) HG shall not be liable for the punctual execution of wake-up calls, the timeliness and accuracy of message transmissions and the delivery of mail and goods shipments.
h) HG's strict liability for material defects existing at the time of conclusion of the contract is excluded; Section 536a (1) of the German Civil Code (BGB) shall not apply in this respect. HG is liable for items brought in accordance with the statutory provisions of Sections 701 et seq. BGB, up to a maximum of 100 times the room price, but not exceeding €3,500, and for money, securities and valuables up to €800. HG recommends that money, securities and valuables be stored in the room safe. Liability claims shall lapse if the customer does not notify HG immediately after becoming aware of loss, destruction or damage (§ 703 BGB).
i) HG must be informed immediately in the event of technical supply disruptions, in particular to electricity, water, compressed air, heating, communication, etc. HG accepts no liability for damage resulting from disruptions caused by fluctuations in performance for which HG is not responsible or force majeure, or from interruptions to the electricity or water supply ordered by authorities or energy suppliers.
15. Liability of the customer / insurance
a) The customer shall be liable to HG in accordance with the statutory provisions, unless otherwise specified below. The customer shall be liable for the complete and proper return of the rented property and the equipment, access cards, facilities and other equipment provided for use.
b) The customer shall be liable to HG for damages in the event of personal injury, property damage and financial loss culpably caused by him, his agents, vicarious agents, guests or other third parties in connection with the event, insofar as the customer is responsible for these in accordance with the statutory provisions. This applies in particular to damage caused to the premises, facilities, equipment and access routes provided by HG. The customer's liability also includes damage caused by riots, fire, panic and similar events caused by the event. Within the scope of its liability, the customer shall indemnify HG against all claims for damages asserted against HG by third parties, in particular employees, members or agents of the customer as well as visitors, in connection with the event.
c) HG shall be entitled to require the customer to take out event liability insurance in accordance with the following specifications of HG: the sum insured must be at least €1 million for personal injury and property damage and €2.5 million for financial loss, and both rental damage to the rented property and rental damage to movable property must be included in the insurance cover. The relevant proof of insurance must be submitted to HG at least two weeks before the start of the event.
16. Force majeure / sovereign restrictions
a) If HG is unable to operate in whole or in part due to sovereign regulations, general decrees or force majeure and the guest is therefore unable to make use of the agreed services, this does not constitute a breach of duty for which HG is responsible.
b) Force majeure is an external, unavoidable event beyond HG's control that cannot be prevented even with the utmost care. This includes, in particular, epidemics and pandemics, such as the COVID-19 pandemic. Official orders applicable to HG will be announced and published by the competent authorities.
c) If HG is prevented from fulfilling its contractual obligations for the reasons stated above, it is entitled to adapt its range of services to the applicable legal framework. Such an adjustment may only be rejected by the guest for good cause.
d) If an adjustment is not possible, is unreasonable for the guest or is rejected for good cause, both contracting parties are entitled to cancel the stay free of charge. If hotel operations are completely prohibited, HG may offer the guest an alternative travel date. If no agreement on a replacement date can be reached, both parties are entitled to withdraw from the contract free of charge by means of a written declaration.
e) In the event of a cancellation or withdrawal free of charge, any advance payments already made by the guest shall be refunded by HG without delay, at the latest within 14 working days.
G. Events
17. Legal relationship / role of organiser
The customer named in the contract is the sole organiser of the event to be held in the rented premises. The contract does not establish a partnership between the customer and HG.
18. Provision of space, rental and event duration (transfer of use)
a) The time at which the rented property is handed over to the customer and returned to HG is decisive for the duration of use and thus for the calculation of the rent and any time surcharges.
b) There are very short conversion times between events taking place at HG. The customer must therefore ensure that the rental or usage period agreed with HG is strictly adhered to. HG must be notified immediately of any rental periods that are exceeded. HG expressly reserves the right to claim compensation for loss of use and damages.
c) The customer is not entitled to transfer the use of the rental object to a third party.
d) Invitations to job interviews, sales or similar events, as well as any form of subletting or re-letting, require the prior written consent of HG.
19. Alteration of the rental object, handover and return
a) Alterations to the rental object and the attachment of decorations, signs, posters or other fixtures and fittings require the prior written consent of HG.
b) All items, fixtures and fittings, alterations, decorations and other materials brought in by the customer must be completely removed at the end of the rental period, disposed of properly if necessary, and the original condition of the rented property must be restored. If the customer fails to do so, HG is entitled to remove and store the items at the customer's expense.
20. Accessibility of the rental property, security
a) In addition to the customer's event, other events may take place on HG's premises at the same time. Areas outside the rented event rooms are therefore also accessible to visitors to other events or third parties. In particular, a public path runs across the property. This does not give rise to any claims for injunctive relief, reduction or damages.
b) The customer is responsible for ensuring that the rented property is adequately secured during the rental period, in particular during set-up and dismantling times and during breaks, and that access is controlled. HG is not liable for the loss of or damage to objects or valuables that go missing from the rented premises. Valuable or easily movable items must be locked away if necessary.
c) The customer must grant HG and its agents access to the rented premises at all times, insofar as this is necessary for the provision of the contractually agreed services.
21. Safety regulations
a) The customer is obliged to provide truthful and complete information within four weeks prior to the start of the event that is necessary for assessing any risks posed by the event. This information must be handed over to the relevant HG employee. If HG decides to draw up a safety concept for the customer's event, the customer is obliged to provide HG with all the necessary information and to cooperate in its development. In particular, the customer is obliged to provide HG with the information relevant for assessing increased fire hazards, in particular regarding structures, equipment, the course of the event and associated fire-hazardous and other fire safety-related activities, in good time, at the latest four weeks before the start of the event.
b) The customer is obliged to comply with HG's safety regulations and to ensure compliance by visitors, employees and agents of the customer by taking appropriate measures. Further requirements arising from the nature and course of the event or from a safety concept drawn up by HG for the event must be observed. Safety instructions issued by HG and its agents must be followed.
c) The customer is responsible in particular for the safety of the equipment brought in by them.
d) If a fire safety guard, medical service or security personnel are required for an event, the scope of these services, in particular the number of persons to be provided, depends on the type of event, the number of visitors, the event-specific safety regulations and the official requirements in each individual case. The costs incurred by the deployment of these specialists shall be borne by the customer, unless otherwise specified in the rental agreement.
22. Technical guidelines
a) Curtains, equipment, props and decorations
Equipment, curtains for stages and performance areas, and decorations must be made of at least flame-retardant material. Decorations in necessary corridors and stairwells must be made of non-combustible material.
Props must be made of at least normally flammable material.
Furnishings, props and decorations may only be stored outside the stages and scene areas; this does not apply to daily requirements.
Materials that drip when burning, melt or form toxic gases, as well as plastics that produce heavy soot in the event of a fire, may not be used for curtains, equipment, props and decorations.
Compliance with the fire safety requirements in accordance with sections a.1-a.5 must be demonstrated to HG in a suitable form upon request.
b) Fire, use and storage of combustible materials, pyrotechnics
The use of open flames (torches, oil lamps, etc.), combustible liquids and gases, pyrotechnic objects and other explosive substances is prohibited throughout the building. HG may permit the use of open flames, flammable liquids and gases, and pyrotechnic articles in individual cases if their use is justified by the nature of the event and the organiser has agreed the necessary fire safety measures with the fire brigade in each individual case.
Outside HG premises, the use of open flames, flammable liquids and gases, and pyrotechnic articles is only permitted with the prior consent of HG. Consent must be obtained in good time before the start of the event.
The use of pyrotechnic articles must be supervised by a person qualified in accordance with explosives legislation. The Explosives Act must be observed when using pyrotechnic articles. Pyrotechnic articles may only be used if this has been approved by the regulatory authority (Hohenstein Municipal Regulatory Office).
Combustible material must be kept away from ignition sources such as spotlights or radiant heaters, as well as from radiators, to such an extent that the material cannot be ignited by them.
Pyrotechnic articles, flammable liquids and other combustible material, in particular packaging material, may only be stored in the designated storage areas.
c) Fire protection equipment
Fire extinguishing equipment and systems, fire extinguishers, wall hydrants, fire alarm and warning systems, smoke extraction systems and loudspeaker systems, and other fire protection equipment and objects are available throughout the building and must be kept freely accessible and must not be obstructed or impaired in any other way.
The effectiveness of automatic fire extinguishing systems must not be impaired by covered or multi-storey exhibition and service stands.
d) Safety-related equipment
The function of safety equipment must not be impaired.
e) Trade fair and exhibition stands
Trade fair and exhibition stands may only be erected with the prior consent of HG and only within the areas specified by HG.
Trade fair and exhibition stands must be erected and used in such a way that they do not endanger the life and health of persons coming into contact with them. In particular, they must be stable and have guardrails from a fall height of 1 m. They must be arranged in the room in such a way that escape routes are not blocked or restricted and fire protection equipment is not impaired.
Trade fair and exhibition stands must be designed in such a way that their stability cannot be compromised by dynamic vibrations.
If trade fair and exhibition stands are erected, a construction plan must be agreed with HG. The agreed construction plan must be adhered to by the customer.
f) Use of electrical equipment, trusses, fog machines
Only electrical equipment that has successfully undergone the periodic inspection in accordance with DGUV A3 may be used at HG. Fog machines may not be used.
g) Operation of laser systems
The occupational health and safety regulations must be applied accordingly to the operation of laser systems in areas accessible to visitors. When operating laser systems, the generally accepted rules of technology and the relevant accident prevention regulations and information from the professional associations must therefore be observed not only for the protection of the organiser's employees and its agents, but also for the protection of visitors.
The operation of laser equipment is only permitted with the prior consent of HG.
Insofar as the relevant accident prevention regulations stipulate notification requirements for the operation of laser equipment, these must be fulfilled by the customer.
23. Waste disposal and tidiness
a) Packaging materials and waste must be removed from the meeting rooms immediately and placed in the containers provided for this purpose; they must not be stored in the meeting rooms.
b) Only the containers provided for this purpose may be used for the collection of waste and recyclable materials.
c) Small amounts of waste and packaging materials may be collected in the bins provided for this purpose during the event.
d) Waste, recyclable and residual waste bins must not be made of combustible materials.
24. Mutual consideration and noise protection
The customer is aware that several events may take place at HG at the same time. In the interests of all users at HG, each customer must therefore ensure that other users are not disturbed, in particular by noise.
25. House rules
The HG premises are private property. HG exercises its house rules. In addition, event organisers or agents of HG exercise domiciliary rights to the extent that these have been transferred to them by HG.
26. Evacuation and clearance
HG is entitled to order the closure of rooms or other parts of the building or premises and their evacuation for safety reasons and/or on the basis of official orders.


27. Compliance with legal regulations and technical rules
The customer or service company must comply with the legal provisions, generally accepted technical rules and the relevant accident prevention regulations of the professional associations in connection with the staging of events and all activities carried out at HG.
28. Technical equipment and connections
a) Provision of technical equipment by third parties
Insofar as HG procures technical and other equipment from third parties for the customer at the customer's request in accordance with the contract, it shall act on behalf of, with the authority of and for the account of the customer. The customer shall be liable for the careful handling and proper return of the equipment and shall indemnify HG against all claims by third parties arising from the provision of this equipment. 
b) Use of own technical equipment
The use of the customer's own electrical equipment connected to HG's power grid requires the customer's prior written consent. Any malfunctions or damage to HG's technical equipment caused by the use of this equipment shall be borne by the customer, unless HG is responsible for them. HG may record and charge a flat rate for the electricity costs incurred through such use. 
c) Telecommunications and data usage
The customer is only entitled to use their own telephone, fax and data transmission equipment and Wi-Fi with the prior consent of HG. HG may charge a connection fee for this. If HG provides the customer with technical equipment, the customer is obliged to check that it is in proper condition upon delivery, to confirm this or to record any defects found in writing in a report and to forward this to HG without delay.
29. Copyrights, reporting and approval obligations, GEMA
The customer is solely responsible for naming and advertising the event. In the event of violations of copyrights, image and name rights or trademark rights, HG shall be indemnified by the customer against all claims by third parties. 
The customer irrevocably acknowledges that they are the sole organiser and responsible party within the meaning of copyright law. The customer bears sole responsibility for fulfilling all legal reporting obligations and obtaining the necessary approvals at their own expense.
In particular, the customer is obliged to register the event properly with GEMA. HG may request proof of registration, fulfilment of the aforementioned reporting obligations and proof of payment of GEMA fees in good time before the event. 
As the organiser, the customer is responsible for the event programme and the safe and smooth running of the event. Within its sphere of influence, it is responsible for compliance with accident prevention regulations and legal provisions, in particular the Youth Protection Act, the Sunday and Public Holidays Act, noise protection and local closing time regulations.
30. Image, film and sound recordings
Commercial image, film, video and sound recordings of any kind by the customer or by a third party commissioned by them require the prior written consent of HG. The customer must inform HG comprehensively about the planned scope and details of the aforementioned recordings in the above sense. HG must be informed of planned recordings and reports in good time, at least four weeks before the start of the event.
31. Declaration of conformity
By signing the contract, the customer declares that the event will not have any anti-democratic, racist, right-wing or left-wing extremist, xenophobic or anti-Semitic content. In particular, human freedom and dignity must not be disparaged in any way. Should participants or visitors to the event violate this provision, the customer must immediately take appropriate measures to prevent this, including, if necessary, expulsion from the event.


32. Bringing food and beverages
As a rule, the customer may not bring their own food and beverages to events. Exceptions require a written agreement with HG. In this case, a reasonable flat fee will be charged, which also covers the fixed costs incurred by HG.
33. Protection of non-smokers
The customer is obliged to enforce the existing smoking ban vis-à-vis its visitors. It must draw attention to the smoking ban, enforce compliance with smoking in the designated smoking areas and take the necessary measures in the event of violations. Exceptions to the general smoking ban are only permitted after consultation with and approval by HG. The customer must apply for any exemption at least four weeks before the start of the event.
H. Guest loyalty programme
34. General information about the loyalty programme
HG offers the voluntary "Herzensgäste" loyalty programme for individual guests. Participation is free of charge and requires a personal customer account on the official Hofgut Georgenthal website. Only natural persons aged 18 and over are eligible to participate. Loyalty points are personal, non-transferable and non-heritable.
35. Awarding of points
One loyalty point is credited for every euro spent on the Hofgut Georgenthal website in the context of a direct booking of rooms or packages.
No points are awarded for:
bookings made via external online booking portals (e.g. Booking, Expedia, HRS),
telephone or written bookings,
company, group or special rates,
services outside of room and package bookings.
The current points balance can be viewed at any time in your personal customer account.
36. Redeeming loyalty points
Loyalty points can be redeemed once a minimum balance of 1,500 points has been accumulated. Points can only be redeemed if the guest is logged into their customer account during the booking process. The redemption value is 5% of the turnover value saved through points. Loyalty points cannot be combined with discount codes, special offers or other benefits. 
37. Validity and expiry of loyalty points
Loyalty points remain valid for a period of five years from the date on which they were earned. After this period, unused points automatically expire without replacement.
38. Misuse, exclusion and programme changes
HG is entitled to exclude guests from the loyalty programme in the event of misuse, false information or violations of these terms and conditions and to delete existing points without replacement. HG reserves the right to change, supplement or discontinue the loyalty programme at any time. Points already collected remain valid in accordance with the terms and conditions applicable at the time of crediting, unless the programme is discontinued completely.
39. Data protection and liability within the framework of the loyalty programme
The processing of personal data is carried out in accordance with HG's privacy policy.


I. Other provisions
40. Written form, severability clause
Amendments or additions to the contract, the booking confirmation or these General Terms and Conditions must be made in writing. Unilateral amendments or additions by the customer are invalid.
Should individual provisions of these General Terms and Conditions be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provisions.
41. Limitation period
Claims by HG due to changes or deterioration of the rental property shall become time-barred after six months. The limitation period shall commence at the time when HG receives the rental property back (day of departure). All claims against HG shall become time-barred one year after the commencement of the regular limitation period of § 199 (1) BGB (German Civil Code), which is dependent on knowledge. Claims for damages shall become time-barred after three years, regardless of knowledge. The limitation periods shall not apply to claims based on an intentional or grossly negligent breach of duty or such an injury to life, limb or health by HG.
42. Place of jurisdiction, applicable law, place of performance and payment
If the customer is a registered trader, the place of jurisdiction is Bad Schwalbach. However, HG is also entitled to sue the customer at the court of their place of residence or business.
German law shall apply exclusively, excluding international sales law. The place of performance and payment is the registered office of HG. In addition, in commercial transactions, each party is entitled to bring legal action or initiate enforcement measures at the registered office of the other party. This also applies if a contractual partner fulfils the requirements of Section 38 (2) of the German Code of Civil Procedure (ZPO) and has no general place of jurisdiction in Germany.

Contact 
Hofgut Georgenthal GmbH & Co. KG 
Georgenthal 
1 D-65329 Hohenstein 
Phone +49 (0)6128/943-0 
E-mail info@hofgut-georgenthal.de 
www.hofgut-georgenthal.de 

Valid as of 01.01.2026